Refund policy

Last updated: November 1, 2026

We want you to be happy with your purchase from DogLabo. If you are not, you can return most items within 30 days of delivery.

Eligibility

• Items must be unused, in their original condition and original packaging.
• Proof of purchase (order number or receipt) is required.
• Items that arrive damaged, defective or are not what you ordered are eligible for a full refund or replacement. Please contact us within 7 days of delivery with photos.

How to Return

1. Email us at support@doglabo.com with your order number and the reason for the return.
2. We will reply with return instructions and the return address. Please do not send items back without contacting us first.
3. Ship the item back to the address we provide.

Return Shipping
The customer is responsible for the cost of return shipping, except when the item is defective, damaged or incorrect. Original shipping fees are non-refundable. We recommend using a tracked shipping service, as we cannot guarantee that we will receive your returned item.

Refunds
Once we receive and inspect your return, we will notify you by email. If approved, your refund will be issued to your original payment method within 5-10 business days. Customs duties and import taxes paid by you on delivery are not refunded by us and may be reclaimable from the relevant customs authority.

Exchanges
If you need a different item or a replacement for a defective item, contact us at support@doglabo.com.

Contact
Questions about returns? Email us at support@doglabo.com.