Last updated: November 9, 2026
30-day money-back guarantee
We want you and your dog to love what you buy from DogLabo. If a product doesn't work for you, tell us within 30 days of delivery and we'll give you a full refund to your original payment method.
What's covered
- Unused or lightly used items, returned within 30 days of delivery.
- Used items too: if you tried the product and it didn't work for your dog, you're still covered within the 30 days.
- Damaged, defective or wrong items: send us a photo and we'll send a replacement or a full refund, whichever you prefer.
What's not covered
- Damage caused by misuse, negligence or lack of care, for example charging a device with water inside or not following the care instructions on the product page. DogLabo does not refund or accept responsibility for a product that is damaged or broken for these reasons.
How to claim your refund
- Email support@doglabo.com within 30 days of delivery with your order number and a short note on what went wrong.
- We'll reply with the next steps. If a return is needed, we'll email you a prepaid return label. Pack the item, including its accessories, and drop it off. Please don't send anything back before we've replied.
Refund timing
Once your refund is approved, we issue it to your original payment method within 5 to 7 business days. Your bank may take a few extra days to show it.
Exchanges
Want a different color, pack size or a replacement instead of a refund? Email support@doglabo.com and we'll sort it out.
Contact
Questions about returns or the guarantee? Email us at support@doglabo.com.